who is the one that's "Got Moxie" here?

I believe that when I see something glaringly wrong, I need to say something.  I especially feel that I need to do this if it involves me paying for the thing that is wrong.  If the one on the receiving end of my comments can step back and say, "I appreciate your input and I am considering your opinion" I have the utmost respect for them.  They show that they are humble and feel that they have room for improvement.
I KNOW that I have room for improvement.  I work every single day to be a better person and although it's not always pretty, I try to consider someone else's view on me and assess how they came up with it.  I get that some people won't like me but I can live with that. Unfortunately, not everyone has reached this point in their lives.

Years back, Kris and I stopped by our favorite restaurant and had a waitress that was plain awful.  I called the owner the next day just to give him a heads-up that our experience wasn't up to their usual and he couldn't do enough to apologize.  The next time we were in, with barely a thought, we were immediately escorted to a table and offered a bottle of wine on the house.  Since that day, we have had nothing but amazing experiences there and it continues to be our favorite place.  They continually exceed our expectations and we took note that the bad experience was an exception for them.  This example, among others, has led me to believe that people and companies that have the desire to prosper, will always address the bad as well as the good.  As a matter of fact, the bad will become more important and they will do what ever they can to right that wrong.  It was bound to happen sooner or later.  Eventually, I was going to encounter someone that didn't fit this mold.  Someone that thought they were so amazing that they had no room for improvement.

I really don't think that I am always right.  Those that know me know that I have a strong opinion but keep in mind that I know that I don't always share the popular opinion.  I try to be kind.  I try to address the positive points, probably in effort to soften the blow, as I note the shortcomings.  I am a stickler for rules and 'properness'.

I share this insight into me as a background on a recent encounter I had with a cupcake, or shall I say, three cupcakes.  Kris and I had the rare opportunity to spend a whole, uninterrupted day together.  There were a lot of things we could have done but a town nearby was where I wanted to be.  We drive through all the time but rarely stop.  I wanted to check out the shops and enjoy a meal with my sweetie.  The shop part went well but the restaurant we wanted to try was only open for dinner.  (We will definitely be back after seeing the menu).  We figured we would check out the previously mentioned place for lunch but first, I wanted to make a stop.  I have heard quite a bit about a newer shop that specializes in cupcakes and I 'heart' cupcakes!  We thought we'd check the place out and grab a dessert to go.  Once we saw the offerings, we couldn't decide and we got two to go and one to stay.  The one at the shop was fresh and amazing.  We even commented to each other about the balanced flavors and textures.  YUM! That shared cupcake had me salivating in anticipation of the next offering but we opted to eat lunch and try later on.

The second tasting of the other 2 flavors left us wanting more.  The flavors we chose should have screamed their intended flavors but every single flavor mentioned in the description was faint.  The frosting was anemic and sugary in comparison to the first and although the cake base was the same for the two sets, the person putting them together apparently doesn't realize that different pairings will accent different flavor profiles.
I have heard so many great things about this place and I felt I needed to make my opinion known.  It seemed that the only feedback I ever saw on the Facebook page for this business was positive.  My thought was that it was either intentionally that way or people have NO clue about what they are eating.

In a way I thought was kind, while providing my opinion and privately, not on the wall of this Facebook page, I emailed the owner of this business and described our experience.  I addressed what was good and what I felt needed improvement.  Again....what I felt.  I never explained how I would do it and I concluded with wishing the owner the best and noting that I didn't send this with ill-will or an intention to upset, merely to inform.

This is an excerpt of the email I received in response:

I appreciate you taking the time to email me and your desire to have me have the best product possible. But, after a year and half owning an extremely successful prosperous business, and seeing the retail shop truly take off in a way I couldn't even imagine, and being recognized throughout the Hudson Valley as having the best product, including a Best of award in HV Magazine, I'm happy with how I'm running, baking, and promoting things at this current time. I hope you will visit us again and enjoy the flavors that you like best.

Take this the way you want but I read this as an arrogant business owner that sees absolutely no room for improvement and is pretty much giving me the 'ol 'read between the lines'.

I have been struggling with responding or not even though I believe that Karma takes care of things like these.  The response I received obviously got under my skin but not because the owner doesn't agree with me but because they think that since others stroke their ego, they are right.  So sad.